Cancellations

Cancellation Policy At Phoenix & Fire Hairdressers In Queensland

If you need to cancel or reschedule an appointment at Phoenix & Fire Hairdressers in Paradise Point, Gold Coast, we will require 24 hours' notice.  We can be contacted on info@phoenixandfirehair.com.au or 07 5500 6774.

We maintain a strict cancellation policy so please be aware that failure to give at least 24 hours' notice will result in a cancellation fee of 50% of the cost of the service you have booked.  Clients who do not turn up for a scheduled appointment will be required to pay 100% of the services booked.

Previous 'no show' clients who wish to book future appointments will be required to pay a non-refundable deposit prior to booking.

As you can imagine, if we are not given enough notice, we will struggle to refill the appointment slot that has been set aside specifically for you.

We will send a text message to confirm your appointment to the mobile phone number provided by you. This will be sent 24 hours prior to your scheduled appointment. You will be asked to confirm your appointment by responding to the confirmation text.

Phoenix & Fire Hair reserves the right to relinquish any unconfirmed bookings.

Thank you for your understanding.